Private Butler Service in Los Cabos

At Cabo Travel Boutique, our goal is to provide a seamless, punctual, and worry-free transportation experience. Please review the following reservation policies before confirming your booking.

1. Reservation & Cancellation Policy

A confirmed reservation secures your requested vehicle, professional driver, and transportation schedule exclusively for your group, so payments are non-refundable once received. However, if a confirmed service is cancelled, the amount paid is converted into a travel credit: it never expires and is 100% transferable to another person or service. If Cabo Travel Boutique or the assigned operator fails to provide a confirmed service, our 100% guarantee applies.

2. Changes to Your Transportation Plan

We understand that travel plans may change. Modifications to your itinerary may be accommodated with a minimum of 24 hours' notice, subject to vehicle and driver availability. Changes requested with less than 24 hours' notice before the scheduled pickup are not permitted.

3. Nightlife Transportation

Transportation services for restaurants, nightlife, bars, clubs, concerts, or late-evening events must be reserved at least 72 hours in advance to ensure vehicle and driver availability.

4. Additional Stops & Hourly Waiting Time

To ensure punctual service for all guests, all planned stops should be included during the reservation process. Unscheduled stops cannot be guaranteed. When available, grocery stores, liquor stores, pharmacies, or any additional requested stop are billed at $45 USD per hour, with a minimum charge of one hour. For transportation services reserved by the hour (such as dinner reservations, nightlife, weddings, or private events), any delay exceeding 30 minutes from the agreed departure or pickup time will automatically incur an additional one-hour charge. For example:

• If your departure is scheduled for 7:00 PM and your group departs at 7:45 PM, an additional hour will automatically be added to your reservation.
• The same policy applies if the scheduled return pickup is delayed by more than 30 minutes.

5. Punctuality & No-Show Policy

Our professional drivers arrive according to the confirmed Transportation Plan. We kindly ask all guests to be ready at the scheduled pickup time. Drivers will wait up to 30 minutes after the agreed pickup time. After this grace period, the reservation will be considered a No-Show, the driver will be released from the service, and the transportation service will be considered completed without refund.

6. Airport Arrivals & Flight Monitoring

When you provide your flight details during the reservation process, our concierge team monitors your commercial flight whenever possible and coordinates your pickup accordingly — allowing time for immigration, baggage claim, and customs, and automatically adjusting for airline delays so your driver is ready to receive you.

7. Passenger & Luggage Capacity

For the safety and comfort of all guests, the number of passengers and luggage must not exceed the capacity of the reserved vehicle. If additional passengers or excessive luggage are added after confirmation, a larger vehicle may be required and additional charges may apply. To ensure we recommend the most suitable vehicle, please inform us in advance if your group is traveling with:

• Golf clubs
• Surfboards
• Fishing equipment
• Strollers
• Wheelchairs
• Oversized luggage
• Any other special equipment

8. Child Safety Seats

Child safety seats are available upon request. To guarantee availability and proper installation, requests must be made before your reservation is confirmed.

9. Delays Beyond Our Control

While we carefully plan every itinerary, travel times may occasionally be affected by traffic, weather conditions, road closures, public events, government restrictions, or other unforeseen circumstances beyond our control. We appreciate your understanding should these situations affect estimated arrival times.

10. Lost & Found

Personal belongings left inside our vehicles will be safely stored for up to 30 days, whenever possible. While we will gladly assist in recovering lost items, Cabo Travel Boutique cannot be held responsible for personal belongings left inside the vehicle. Delivery or shipping of recovered items may be subject to transportation or courier fees.

11. Vehicle Care & Passenger Conduct

Food and beverages are welcome inside our vehicles. However, smoking, excessive spills, intentional damage, or behavior that compromises the safety or comfort of the driver or other passengers is not permitted. Any extraordinary cleaning, repair, or damage caused during the service may result in additional charges. Our drivers reserve the right to refuse or discontinue service if passenger behavior creates an unsafe environment.

12. Our Concierge Commitment

At Cabo Travel Boutique, we believe transportation is more than simply getting from one place to another. Every reservation is personally reviewed by our concierge team to ensure your itinerary is efficient, comfortable, and perfectly coordinated. If we identify a better route, recommend a more suitable vehicle, or see an opportunity to improve your transportation plan, we will contact you before confirming your reservation. Our commitment is to provide a transportation experience that is as effortless and enjoyable as the rest of your stay in Los Cabos.

By confirming your reservation, you acknowledge that you have read and accepted these Reservation Policies. We sincerely appreciate the opportunity to be part of your stay in Los Cabos and look forward to welcoming you soon.

1. Reservation Confirmation

Your reservation is confirmed only after the required deposit has been successfully received and a confirmation email has been issued by Cabo Travel Boutique.

2. Deposit Required

A 30% deposit is required to secure your reservation. The remaining balance must be paid before or at the beginning of the scheduled service, according to the payment method previously agreed upon.

3. Pricing

All transportation rates are quoted in U.S. Dollars (USD) unless otherwise specified. Applicable taxes and any additional requested services will be clearly itemized before payment.

4. Additional Charges

Services not included in the original reservation—such as additional stops, extended waiting time, vehicle upgrades, or itinerary modifications—may generate additional charges. Any applicable fees will always be communicated before or during the service whenever possible.

5. Reservation Accuracy

Guests are responsible for providing accurate information, including:

• Pickup and drop-off locations
• Flight information
• Number of passengers
• Luggage requirements
• Child seats
• Special requests

Incorrect or incomplete information may affect the service and could require operational adjustments or additional charges.

6. Vehicle Assignment

While we always strive to provide the requested vehicle, Cabo Travel Boutique reserves the right to assign a comparable or upgraded vehicle of equal or greater category when operational circumstances require it.

7. Payment Methods

We accept secure online payments, major credit cards, bank transfers, and other approved payment methods communicated during the reservation process. Credit card transactions may be subject to a processing fee when applicable.

8. Service Availability

All reservations are subject to vehicle availability and confirmation by our concierge team. Submitting a Transportation Plan does not constitute a confirmed reservation until you receive your official confirmation.

9. Force Majeure

Cabo Travel Boutique shall not be held responsible for delays, cancellations, or service interruptions resulting from events beyond our reasonable control, including but not limited to extreme weather conditions, road closures, government restrictions, civil disturbances, accidents, or other force majeure events.

10. Acceptance of Purchase Conditions

By confirming your reservation and completing the required payment, you acknowledge that you have read, understood, and accepted these Purchase Conditions as well as our Reservation Policies.